Delivery, return and refund


If you buy your internal massager at the regular price, shipping is included. If you purchase your internal massage with a PRO discount, we offer shipping accross Canana and US at a fixed price of 12$.

For Canada and United States; all our items are shipped with Canada Post and USPS. All shipments include a package tracking number.

Elsewhere in the World:Our items are generally shipped with DHL or Purolator at the best prices available for your region.

We ship our products in a majority of countries around the world. We always do our best to ship your purchases as quickly as possible. These are generally shipped within 1 to 3 business days of placing your order when you purchase directly from

Please note that international shipments are taxable and customs charges may apply by authorities in the customer’s country. We cannot predict the amount of these charges and we are unable to pay these charges. It is the customer’s responsibility to pay for these.

Each international shipment is identified with the actual nature of the item being shipped. This allows you to be reimbursed by the carrier if your item is lost. Identifying a shipment as a gift is illegal.

We do not make a profit on shipping costs. The costs charged are the result of the shipment itself and the cost of the packaging.

Returns and Refunds

Since Kaolii products are intimate products, we cannot accept returns (or exchanges).

If your Kaolii product appears to have any defects that makes it unusable (in other words, if the product has splits, cracks, is damaged, chipped or broken),please get in touch with our team at Please add a photo of the problem so that our team can resolve this issue as quickly as possible.

For purchases made with your healthcare professional, we recommend that you contact us directly to speed up the process. Please provide us with the name of your healthcare professional, so that we can contact them with any further questions.

5 year Warranty

We offer a 5 year warranty on our porcelain products. Go to our Warranty pageto learn more!

Need Help?

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Something isn’t Clear?

Feel free to contact us, and we will be more than happy to answer all of your questions.


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